Alexa Does Not React – This Is How You Solve The Problem

Alexa doesn’t respond to your voice commands? In that case, your Amazon Echo doesn’t have to be broken. We’ll show you some suggested solutions if your voice commands are not recognized.

First of all, you check the basic requirements that must be met for the use of the Amazon Echoes and Alexa:

  • Your Amazon Echo and the Alexa voice control app must be installed appropriately. Here you can find out how to set up your Amazon Echo correctly.
  • The device must be connected to the WLAN.
  • Check whether your Amazon Echo is connected to the power and the cable is functional or whether there is a broken cable. Try a different outlet to test it out.
  • So that Alexa can react to your voice commands, the volume must be set accordingly. If Alexa does not respond and the upper ring on your Amazon Echo lights up red, you have muted the microphone. To activate, press the microphone symbol.
  • If smart home devices cannot be controlled, make sure that they are Alexa compatible and added to the Alexa app beforehand.

If Alexa lights up red, the microphone is muted.

Alexa does not respond – change voice commands

If the basic requirements are met, and Alexa still does not respond, try rephrasing your search query. Of course, the artificial intelligence of voice control is continuously being developed. Nevertheless, it is possible that Alexa stumbled upon a term that the speech software cannot process. Problems often arise, especially with names and words from another language. You should also make sure that solid background noises, such as loud music or a vacuum cleaner switched on, do not drown out the voice command.

Alexa does not respond – change position

The position of the Amazon Echo can also be a reason why Alexa does not understand a voice command. The device’s functionality is impaired, for example, if it is too close to a wall (less than 20 centimeters) or too far away from the router. Technological devices such as microwaves can also interfere with reception.

Alexa still does not respond

Once you have tried all the options, please turn off your Amazon Echo, disconnect it from the power supply and connect it again after about a minute. Also, the complete resetting of Alexa can help you solve the problem. If the desired success does not materialize here either, the only thing that will help is contacting Amazon support.

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